Dell (UK): although it took only a few minutes to resolve...
A Dell (UK) customer review by GetHuman user ~? from October 29th, 2017
Background on ~?'s case
GetHuman: ~? - can you tell our other Dell (UK) customers when your case took place?
~?: Yes. It was afternoon, on October 21st.
GetHuman: Did you reach out to Dell (UK), and if so, how?
GetHuman: And which of these common Dell (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~? a list of common Dell (UK) problems)
~?: "Complaint" was why I was trying to call.
~?'s review of Dell (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~?: although it took only a few minutes to resolve my issue - it took me over three weeks of searching for customer support phone numbers, getting put thought to the wrong departments and trying to find someone who spoke english
GetHuman: Let's quantify your experience contacting Dell (UK). On a scale of 1 to 5, how easy is it go get help on a Dell (UK) problem?
~?: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~?: I'd give them a one out of five on communication.
GetHuman: And what about Dell (UK)'s ability to quickly and effectively address your problem?
~?: For that I would say four out of five.
GetHuman: And finally- any advice for other Dell (UK) customers?
~?: Call them early in the day or late. Don't forget any personal or account information you might need for Dell (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~? taken from his Dell (UK) customer service problem that occurred on October 21st, 2017.
Dell (UK)
3.05 of 5 stars | 4 reviews
~?'s Dell (UK) Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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