Delta Airlines: First agent informed me, incorrectly, that I co...
A Delta Airlines customer review by GetHuman user ~Roger from November 19th, 2017
Background on ~Roger's case
GetHuman: ~Roger - can you tell our other Delta Airlines customers when your case took place?
~Roger: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Roger a list of common Delta Airlines problems)
~Roger: "Cancelled Flight" was why I was trying to call.
~Roger's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roger: First agent informed me, incorrectly, that I could put a reservation on hold for **hrs. The second agent said that I could not and offered nothing to help me preserve the seat s I had found. Lack of competition in this industry is making flying a very ugly thing.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~Roger: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roger: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~Roger: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~Roger: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roger taken from his Delta Airlines customer service problem that occurred on November 11th, 2017.