Delta Airlines: HORRIBLE. I'm an executive assistant, and I ha...
A Delta Airlines customer review by GetHuman user GetHuman-297088 from October 29th, 2017
Background on GetHuman-297088's case
GetHuman: GetHuman-297088 - can you tell our other Delta Airlines customers when your case took place?
GetHuman-297088: Yup. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297088 a list of common Delta Airlines problems)
GetHuman-297088: "Flight Inquiry" was why I was trying to call.
GetHuman-297088's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297088: HORRIBLE. I'm an executive assistant, and I had to change the flight of a meeting attendee. You'd think they'd never heard of someone changing a flight on behalf of someone else before. Even though I had the confirmation number, they made me interrupt the meeting to get confirmation from the person whose flight I was changing. As if getting voice confirmation from some random person who could be ANYONE is at all helpful.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
GetHuman-297088: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297088: I'd give them a one out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
GetHuman-297088: For that I would say five out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
GetHuman-297088: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297088 taken from his Delta Airlines customer service problem that occurred on October 23rd, 2017.