Delta Airlines: Talking to this guy was like talking to a wall...
A Delta Airlines customer review by GetHuman user ~upst mother of groom from November 5th, 2017
Background on ~upst mother of groom's case
GetHuman: ~upst mother of groom - can you tell our other Delta Airlines customers when your case took place?
~upst mother of groom: Yup. It was morning, on October 29th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~upst mother of groom a list of common Delta Airlines problems)
~upst mother of groom: "Complaint" was why I was trying to call.
~upst mother of groom's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upst mother of groom: Talking to this guy was like talking to a wall. It was like he was reading off a card and couldn't veer from the script. He was useless to me.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~upst mother of groom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upst mother of groom: I'd give them a four out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~upst mother of groom: For that I would say one out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~upst mother of groom: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upst mother of groom taken from his Delta Airlines customer service problem that occurred on October 29th, 2017.