Delta Airlines: The customer rep didn't want to solve the issue...
A Delta Airlines customer review by GetHuman user ~Dorian Gray from November 18th, 2017
Background on ~Dorian Gray's case
GetHuman: ~Dorian Gray - can you tell our other Delta Airlines customers when your case took place?
~Dorian Gray: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Dorian Gray a list of common Delta Airlines problems)
~Dorian Gray: "Frequent flyer program" was why I was trying to call.
~Dorian Gray's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dorian Gray: The customer rep didn't want to solve the issue. I ask for a supervisor and he be able to do it..Ask for a superviser if your problem is not solve.
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~Dorian Gray: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dorian Gray: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~Dorian Gray: For that I would say one out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~Dorian Gray: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dorian Gray taken from his Delta Airlines customer service problem that occurred on November 14th, 2017.