Delta Airlines: waited for over * hours last night. Got up at...
A Delta Airlines customer review by GetHuman user ~totally disapointed from November 23rd, 2017
Background on ~totally disapointed's case
GetHuman: ~totally disapointed - can you tell our other Delta Airlines customers when your case took place?
~totally disapointed: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~totally disapointed a list of common Delta Airlines problems)
~totally disapointed: "Baggage problem" was why I was trying to call.
~totally disapointed's review of Delta Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~totally disapointed: waited for over * hours last night. Got up at *:** AM and waited over * hrs. neither time got an agent. All numbers are routed based on status if you phone number is registered with Delta. As a premium member reaching the Elite service line from this main number (auto transfer), this is unacceptable. Delta *****!
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~totally disapointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~totally disapointed: I'd give them a one out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~totally disapointed: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~totally disapointed: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~totally disapointed taken from his Delta Airlines customer service problem that occurred on November 17th, 2017.