Delta Faucet Co.: **** DST cache aerator is an odd configuration...
A Delta Faucet Co. customer review by GetHuman user GetHuman-henmama from December 8th, 2017
Background on GetHuman-henmama's case
GetHuman: GetHuman-henmama - can you tell our other Delta Faucet Co. customers when your case took place?
GetHuman-henmama: Yup. It was late at night, on December 3rd.
GetHuman: Did you reach out to Delta Faucet Co., and if so, how?
GetHuman: And which of these common Delta Faucet Co. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-henmama a list of common Delta Faucet Co. problems)
GetHuman-henmama: "Technical support" was why I was trying to call.
GetHuman-henmama's review of Delta Faucet Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Faucet Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-henmama: **** DST cache aerator is an odd configuration, the Delta adapter DOES NOT fit the threads, and I am unable to find any adapter for it.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-henmama: I have spoken, to or been contacted by, * customer service reps, including a supervisor. Everyone was polite but firm - they are unable to provide an adapter for my faucet and do not plan to do so in the future. There was no way for me to know this was an "un-adaptable" faucet until it was already installed.
GetHuman: Let's quantify your experience contacting Delta Faucet Co.. On a scale of 1 to 5, how easy is it go get help on a Delta Faucet Co. problem?
GetHuman-henmama: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-henmama: I'd give them a five out of five on communication.
GetHuman: And what about Delta Faucet Co.'s ability to quickly and effectively address your problem?
GetHuman-henmama: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta Faucet Co. customers?
GetHuman-henmama: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Faucet Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-henmama taken from his Delta Faucet Co. customer service problem that occurred on December 3rd, 2017.