Denver Post: At *:** Pm in Afternoon called to cancel subscr...
A Denver Post customer review by GetHuman user GetHuman-43394 from November 21st, 2017
Background on GetHuman-43394's case
GetHuman: GetHuman-43394 - can you tell our other Denver Post customers when your case took place?
GetHuman-43394: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-43394 a list of common Denver Post problems)
GetHuman-43394: "Cancel subscription" was why I was trying to call.
GetHuman-43394's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-43394: At *:** Pm in Afternoon called to cancel subscription and could not reach a human being and cancellation of subsription was not an option on their automated system. Finally after repeated attempts to reach a person the automated response was "we are closed for the day" at *:**Pm in the afternoon!
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
GetHuman-43394: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-43394: I'd give them a one out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
GetHuman-43394: For that I would say one out of five.
GetHuman: And finally- any advice for other Denver Post customers?
GetHuman-43394: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-43394 taken from his Denver Post customer service problem that occurred on November 12th, 2017.