Denver Post: Outsourcing results in language issues and fals...
A Denver Post customer review by GetHuman user ~Disgruntled at Post from November 13th, 2017
Background on ~Disgruntled at Post's case
GetHuman: ~Disgruntled at Post - can you tell our other Denver Post customers when your case took place?
~Disgruntled at Post: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgruntled at Post a list of common Denver Post problems)
~Disgruntled at Post: "Cancel subscription" was why I was trying to call.
~Disgruntled at Post's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgruntled at Post: Outsourcing results in language issues and false information. Rate quote was $** less than billed amt. *nd call they said they would call me back, haven't. Can't find a person to fix this. Custom service, nada.
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
~Disgruntled at Post: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgruntled at Post: I'd give them a four out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
~Disgruntled at Post: For that I would say one out of five.
GetHuman: And finally- any advice for other Denver Post customers?
~Disgruntled at Post: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgruntled at Post taken from his Denver Post customer service problem that occurred on November 5th, 2017.