Denver Post: The Post employee sounded like he was on drugs...
A Denver Post customer review by GetHuman user ~unhappy with service from November 16th, 2017
Background on ~unhappy with service's case
GetHuman: ~unhappy with service - can you tell our other Denver Post customers when your case took place?
~unhappy with service: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy with service a list of common Denver Post problems)
~unhappy with service: "Lower my bill" was why I was trying to call.
~unhappy with service's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy with service: The Post employee sounded like he was on drugs. He couldn't find my account. His words were slurred. He would not redeliver my paper and could not understand when I told him why the carried did not deliver. I should have talked to a supervisor. Our building has an electronic entry system that is broken today. In the past, the carrier would leave the papers in the vestibule when the system is broken. The papers weren't left today. This carrier isn't smart enough to know how to handle a problem like this and the customer service rep wasn't smart enough to understand the problem. He said they will not redeliver the papers. This is unacceptable service.
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
~unhappy with service: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy with service: I'd give them a two out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
~unhappy with service: For that I would say one out of five.
GetHuman: And finally- any advice for other Denver Post customers?
~unhappy with service: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy with service taken from his Denver Post customer service problem that occurred on November 6th, 2017.