Denver Post: called to cancel my paper after again, did not...
A Denver Post customer review by GetHuman user GetHuman-425489 from November 21st, 2017
Background on GetHuman-425489's case
GetHuman: GetHuman-425489 - can you tell our other Denver Post customers when your case took place?
GetHuman-425489: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-425489 a list of common Denver Post problems)
GetHuman-425489: "Complaint" was why I was trying to call.
GetHuman-425489's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-425489: called to cancel my paper after again, did not receive. Person on phone told me my subscription was over * April ****. It is billed month to month. Just was billed to my card ** March ****. I requested my subscription cancelled as of * April ****, not sure this happened, as he was not real smart. Took his name and added to my notes of time and date I called to cancel. I do not want to see another bill from the Post on my credit card statement. Disgusting service. Judy Murray *** *** ****
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
GetHuman-425489: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-425489: I'd give them a five out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
GetHuman-425489: For that I would say two out of five.
GetHuman: And finally- any advice for other Denver Post customers?
GetHuman-425489: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-425489 taken from his Denver Post customer service problem that occurred on November 20th, 2017.