Denver Post: did not receive email digital paper * days in r...
A Denver Post customer review by GetHuman user ~customer over 25 years from November 23rd, 2017
Background on ~customer over 25 years's case
GetHuman: ~customer over 25 years - can you tell our other Denver Post customers when your case took place?
~customer over 25 years: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows ~customer over 25 years a list of common Denver Post problems)
~customer over 25 years: "Lower my bill" was why I was trying to call.
~customer over 25 years's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer over 25 years: did not receive email digital paper * days in row and did not receive paper copy of Sunday paper. Called Customer Complaint line was on hold over ** minutes finally left number to have representative call me. got call ** minutes later could hardly understand person. Explained problem with both digital and no paper copy. He could not replace the missing paper copy I finally demanded refund for it. He also could not understand my problem with nor receiving digital copies for two days. He finally forwarded me to another help line where I finally hung up after being on hold for over ** minutes. We have has problems for years and placed numerous complaints about home delivery problems. Thought going digital would help. Guess that was wrong too.
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
~customer over 25 years: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer over 25 years: I'd give them a two out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
~customer over 25 years: For that I would say five out of five.
GetHuman: And finally- any advice for other Denver Post customers?
~customer over 25 years: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer over 25 years taken from his Denver Post customer service problem that occurred on November 21st, 2017.