DirecTV: Jason was very patient and very helpful. He go...
A DirecTV customer review by GetHuman user ~Janice Parks from November 17th, 2017
Background on ~Janice Parks's case
GetHuman: ~Janice Parks - can you tell our other DirecTV customers when your case took place?
~Janice Parks: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Janice Parks a list of common DirecTV problems)
~Janice Parks: "Technical support" was why I was trying to call.
~Janice Parks's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janice Parks: Jason was very patient and very helpful. He got my issue cleared up quickly. Very pleasant person to talk to.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Janice Parks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janice Parks: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Janice Parks: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Janice Parks: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janice Parks taken from his DirecTV customer service problem that occurred on November 16th, 2017.