DirecTV: Okay, they pretty much told me to unplug at the...
A DirecTV customer review by GetHuman user ~Testicle Tuesday from November 1st, 2017
Background on ~Testicle Tuesday's case
GetHuman: ~Testicle Tuesday - can you tell our other DirecTV customers when your case took place?
~Testicle Tuesday: Sure. It was late at night, on October 24th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Testicle Tuesday a list of common DirecTV problems)
~Testicle Tuesday: "Dispute a Charge" was why I was trying to call.
~Testicle Tuesday's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Testicle Tuesday: Okay, they pretty much told me to unplug at the power strip and switch the sat * and sat * connections. Nothing else, at least it worked.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Testicle Tuesday: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Testicle Tuesday: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Testicle Tuesday: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Testicle Tuesday: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Testicle Tuesday taken from his DirecTV customer service problem that occurred on October 24th, 2017.