DirecTV: Still waiting to speak to an operator*represent...
A DirecTV customer review by GetHuman user ~Tanya Fitzpatrick from November 17th, 2017
Background on ~Tanya Fitzpatrick's case
GetHuman: ~Tanya Fitzpatrick - can you tell our other DirecTV customers when your case took place?
~Tanya Fitzpatrick: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Tanya Fitzpatrick a list of common DirecTV problems)
~Tanya Fitzpatrick: "Service Outage" was why I was trying to call.
~Tanya Fitzpatrick's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tanya Fitzpatrick: Still waiting to speak to an operator*representative.*Question re: a bill when service is supposed to be on vacation!!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Tanya Fitzpatrick: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tanya Fitzpatrick: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Tanya Fitzpatrick: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Tanya Fitzpatrick: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tanya Fitzpatrick taken from his DirecTV customer service problem that occurred on November 16th, 2017.