Direct Express: I am a disabled vet and my check oes to direct...
A Direct Express customer review by GetHuman user ~American Veteran from November 17th, 2017
Background on ~American Veteran's case
GetHuman: ~American Veteran - can you tell our other Direct Express customers when your case took place?
~American Veteran: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~American Veteran a list of common Direct Express problems)
~American Veteran: "Lower my rate" was why I was trying to call.
~American Veteran's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~American Veteran: I am a disabled vet and my check oes to direct express. I became completely stranded in china without the ability to use an ATM or make a purchase over *** dollars based on a new ruling from direct express that they never informed e of. I only found out about this change ** days after it happenened after expending may dollars calling back from china . I will drop. This card immediately. Shame on them and our government for allowing them to take advantage of vets and others using them for our benefits
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~American Veteran: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~American Veteran: I'd give them a one out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~American Veteran: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~American Veteran: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~American Veteran taken from his Direct Express customer service problem that occurred on November 13th, 2017.