Direct Express: Was stranded in Ireland for three weeks on vaca...
A Direct Express customer review by GetHuman user ~Corndog from November 17th, 2017
Background on ~Corndog's case
GetHuman: ~Corndog - can you tell our other Direct Express customers when your case took place?
~Corndog: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Corndog a list of common Direct Express problems)
~Corndog: "Lost or Stolen Card" was why I was trying to call.
~Corndog's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Corndog: Was stranded in Ireland for three weeks on vacation. Some vacation. Had to borrow the money from my brother to get me back to US. CS person told me to "just keep trying and maybe it will work" ! Seriously! Then they locked my card and I had to wait until I got back to US before I could unlock it! Told me it was my fault for not telling them "officially" that I was leaving the US even though I called to ask them if it would work in Ireland AND there is no such directive on their website! TOTAL SCAM! Cancelling this crapola card ASAP!
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~Corndog: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Corndog: I'd give them a four out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~Corndog: For that I would say three out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~Corndog: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Corndog taken from his Direct Express customer service problem that occurred on November 11th, 2017.