thursday may *st i called direct express to rep...
A Direct Express customer review by GetHuman user ~phoebe from November 21st, 2017
Background on ~phoebe's case
GetHuman: ~phoebe - can you tell our other Direct Express customers when your case took place?
~phoebe: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~phoebe a list of common Direct Express problems)
~phoebe: "Problem With a Payment" was why I was trying to call.
~phoebe's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phoebe: thursday may *st i called direct express to report my icard was lost. CSR i talk to deactivated my card i request a new card all she did was closed out my account. I call back friday to check if she did sent me my card with ups she did not . So the rep, i talk on friday said she have ups delivered my card on tues. still waiting . I call to get my tracking number i find out it was going thru regaler mail I have my ssa and ssi that i needed to pay my rent and bills To me your service ***** . hopefully i will get my vard on Friday**s
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~phoebe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phoebe: I'd give them a one out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~phoebe: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~phoebe: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phoebe taken from his Direct Express customer service problem that occurred on November 17th, 2017.