Disney Movie Club: I will be cancelling my service with the Disney...
A Disney Movie Club customer review by GetHuman user ~tricia0721 from November 26th, 2017
Background on ~tricia0721's case
GetHuman: ~tricia0721 - can you tell our other Disney Movie Club customers when your case took place?
~tricia0721: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Disney Movie Club, and if so, how?
GetHuman: And which of these common Disney Movie Club customer issues best describes the reason you wanted to talk to them?
(Shows ~tricia0721 a list of common Disney Movie Club problems)
~tricia0721: "Refund a Charge" was why I was trying to call.
~tricia0721's review of Disney Movie Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Movie Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tricia0721: I will be cancelling my service with the Disney movie club as they are horrible. I ordered movies on ******** and still have not received them. I called on ******** to find out where they were just to be told they are upgrading their computers and call back in * hours called back and got the same response( called * times) called on ******** computers were still being upgraded. A supervisor called me on ******** to inform me that they will send it out and I should receive it in * business days. Well that is today and I still do not have them called today just to be told they just sent them out on ********. Really this is how you do business wow and you wonder why people are not buying movies from you.
GetHuman: Let's quantify your experience contacting Disney Movie Club. On a scale of 1 to 5, how easy is it go get help on a Disney Movie Club problem?
~tricia0721: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tricia0721: I'd give them a two out of five on communication.
GetHuman: And what about Disney Movie Club's ability to quickly and effectively address your problem?
~tricia0721: For that I would say five out of five.
GetHuman: And finally- any advice for other Disney Movie Club customers?
~tricia0721: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Movie Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tricia0721 taken from his Disney Movie Club customer service problem that occurred on November 22nd, 2017.