DocuSign: Could never get through to them. I have called...

A DocuSign customer review by GetHuman user ~MF from November 22nd, 2017

Background on ~MF's case

GetHuman: ~MF - can you tell our other DocuSign customers when your case took place?
~MF: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to DocuSign, and if so, how?
~MF: I used the 866-219-4318 number I found for on the GetHuman DocuSign customer phone number page I was on: DocuSign Customer Service Phone Number
GetHuman: And which of these common DocuSign customer issues best describes the reason you wanted to talk to them?
(Shows ~MF a list of common DocuSign problems)
~MF: "Overcharge/Strange charge" was why I was trying to call.

~MF's review of DocuSign customer service

GetHuman: So how would you sum up your experience for GetHuman's DocuSign customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MF: Could never get through to them. I have called several different ph*s, they all go to the same voice mail. After holding for ever for customer support, I finally hanged up. I had several issues with them before, they are simply horrible! Their customer support is non-existent. I wish there would be an other company I could use!!!!
GetHuman: Let's quantify your experience contacting DocuSign. On a scale of 1 to 5, how easy is it go get help on a DocuSign problem?
~MF: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MF: I'd give them a one out of five on communication.
GetHuman: And what about DocuSign's ability to quickly and effectively address your problem?
~MF: For that I would say three out of five.
GetHuman: And finally- any advice for other DocuSign customers?
~MF: Call them early in the day or late. Don't forget any personal or account information you might need for DocuSign to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MF taken from his DocuSign customer service problem that occurred on November 19th, 2017.

DocuSign

1.33 of 5 stars | 20 reviews

~MF's DocuSign Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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