DocuSign: I have sent * different requests for support, a...
A DocuSign customer review by GetHuman user ~DebiLyn from November 27th, 2017
Background on ~DebiLyn's case
GetHuman: ~DebiLyn - can you tell our other DocuSign customers when your case took place?
~DebiLyn: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to DocuSign, and if so, how?
GetHuman: And which of these common DocuSign customer issues best describes the reason you wanted to talk to them?
(Shows ~DebiLyn a list of common DocuSign problems)
~DebiLyn: "Cancel service" was why I was trying to call.
~DebiLyn's review of DocuSign customer service
GetHuman: So how would you sum up your experience for GetHuman's DocuSign customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DebiLyn: I have sent * different requests for support, and not one answer. ** is the max time this form will allow, but so far it has been ** days, with three different emails requesting assistance.
GetHuman: Let's quantify your experience contacting DocuSign. On a scale of 1 to 5, how easy is it go get help on a DocuSign problem?
~DebiLyn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DebiLyn: I'd give them a three out of five on communication.
GetHuman: And what about DocuSign's ability to quickly and effectively address your problem?
~DebiLyn: For that I would say four out of five.
GetHuman: And finally- any advice for other DocuSign customers?
~DebiLyn: Call them early in the day or late. Don't forget any personal or account information you might need for DocuSign to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DebiLyn taken from his DocuSign customer service problem that occurred on November 20th, 2017.