Dominion Virginia Power: Contacted Energy Management Dept. * calls, one...
A Dominion Virginia Power customer review by GetHuman user ~Jackie Scarbro from November 27th, 2017
Background on ~Jackie Scarbro's case
GetHuman: ~Jackie Scarbro - can you tell our other Dominion Virginia Power customers when your case took place?
~Jackie Scarbro: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Dominion Virginia Power, and if so, how?
GetHuman: And which of these common Dominion Virginia Power customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackie Scarbro a list of common Dominion Virginia Power problems)
~Jackie Scarbro: "Setup Service" was why I was trying to call.
~Jackie Scarbro's review of Dominion Virginia Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Dominion Virginia Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackie Scarbro: Contacted Energy Management Dept. * calls, one * hour ** minutes Tecnician (Kumar)****** to find there was no record of previous call. Also contacted EM Dept. **** for an extended call (Lamia)very argumentative, and said nothing could be done until investigated. The problem on record is a electrical wire is connected to my electrical meter **** Stonehaven Drive Virgina Beach VA. and goes to my neighbor's house. The wire on the ground and is a safety hazard. This problem has been reported and I have been told that it is under investigation. My Electric bill continues to rise. I have been told that the neighbor has a low voltage problem, an indication that Dominion Power has known about this problem and continues to do nothing about it. When requested to speak to a supervisor, of the department, I am told that the supervisor is not in. How to I resolve this problem? Who is the emergency contact person?**Thank you for any assistance that you can provide to resolve this problem
GetHuman: Let's quantify your experience contacting Dominion Virginia Power. On a scale of 1 to 5, how easy is it go get help on a Dominion Virginia Power problem?
~Jackie Scarbro: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackie Scarbro: I'd give them a four out of five on communication.
GetHuman: And what about Dominion Virginia Power's ability to quickly and effectively address your problem?
~Jackie Scarbro: For that I would say three out of five.
GetHuman: And finally- any advice for other Dominion Virginia Power customers?
~Jackie Scarbro: Call them early in the day or late. Don't forget any personal or account information you might need for Dominion Virginia Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackie Scarbro taken from his Dominion Virginia Power customer service problem that occurred on November 25th, 2017.