Dominion Virginia Power: This was my second call to Dominion Power. Thi...
A Dominion Virginia Power customer review by GetHuman user ~Alexandria in FFX County from November 13th, 2017
Background on ~Alexandria in FFX County's case
GetHuman: ~Alexandria in FFX County - can you tell our other Dominion Virginia Power customers when your case took place?
~Alexandria in FFX County: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Dominion Virginia Power, and if so, how?
GetHuman: And which of these common Dominion Virginia Power customer issues best describes the reason you wanted to talk to them?
(Shows ~Alexandria in FFX County a list of common Dominion Virginia Power problems)
~Alexandria in FFX County: "Change appointment" was why I was trying to call.
~Alexandria in FFX County's review of Dominion Virginia Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Dominion Virginia Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alexandria in FFX County: This was my second call to Dominion Power. This time Ashley took the proper information and gave me a work order number. I feel confident the problem will be solved this time.
GetHuman: Let's quantify your experience contacting Dominion Virginia Power. On a scale of 1 to 5, how easy is it go get help on a Dominion Virginia Power problem?
~Alexandria in FFX County: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alexandria in FFX County: I'd give them a four out of five on communication.
GetHuman: And what about Dominion Virginia Power's ability to quickly and effectively address your problem?
~Alexandria in FFX County: For that I would say five out of five.
GetHuman: And finally- any advice for other Dominion Virginia Power customers?
~Alexandria in FFX County: Call them early in the day or late. Don't forget any personal or account information you might need for Dominion Virginia Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alexandria in FFX County taken from his Dominion Virginia Power customer service problem that occurred on November 9th, 2017.