Dropbox: Now trying to contact the business sales chat t...
A Dropbox customer review by GetHuman user ~exasperate, infuriate, annoy! from November 23rd, 2017
Background on ~exasperate, infuriate, annoy!'s case
GetHuman: ~exasperate, infuriate, annoy! - can you tell our other Dropbox customers when your case took place?
~exasperate, infuriate, annoy!: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Dropbox, and if so, how?
GetHuman: And which of these common Dropbox customer issues best describes the reason you wanted to talk to them?
(Shows ~exasperate, infuriate, annoy! a list of common Dropbox problems)
~exasperate, infuriate, annoy!: "Technical support" was why I was trying to contact.
~exasperate, infuriate, annoy!'s review of Dropbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Dropbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~exasperate, infuriate, annoy!: Now trying to contact the business sales chat to get support....*Thanks for reaching out to Dropbox for Business sales chat!*Me: I recently purchased a business membership. I would like to invite a team member but I am wondering if they automatically have editing rights immediately when they get the invite from me. I would like to make sure that whomever I invite immediately only have viewing rights only. I need to set this up today!*There is no way to speak to anyone from the business section when you call the *** number and you can't leave a message because the voicemail is full. I am a bit exasperated, infuriated and annoyed that you spend nearly $*** for a membership that you get no support to.*I'm not on the line with sales support and I again am waiting for someone to help for now * minutes and nothing!*I finally got a chat response that they can't assist and that I should try calling or emailing, which I have. *Dropbox has been around for a few years now I did not know how poo
GetHuman: Let's quantify your experience contacting Dropbox. On a scale of 1 to 5, how easy is it go get help on a Dropbox problem?
~exasperate, infuriate, annoy!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~exasperate, infuriate, annoy!: I'd give them a three out of five on communication.
GetHuman: And what about Dropbox's ability to quickly and effectively address your problem?
~exasperate, infuriate, annoy!: For that I would say four out of five.
GetHuman: And finally- any advice for other Dropbox customers?
~exasperate, infuriate, annoy!: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dropbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~exasperate, infuriate, annoy! taken from his Dropbox customer service problem that occurred on November 20th, 2017.