Dunkin: I've been going to dd for about * years me and...
A Dunkin customer review by GetHuman user ~jack brandenburg from November 20th, 2017
Background on ~jack brandenburg's case
GetHuman: ~jack brandenburg - can you tell our other Dunkin customers when your case took place?
~jack brandenburg: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Dunkin, and if so, how?
GetHuman: And which of these common Dunkin customer issues best describes the reason you wanted to talk to them?
(Shows ~jack brandenburg a list of common Dunkin problems)
~jack brandenburg: "Delivery problem" was why I was trying to call.
~jack brandenburg's review of Dunkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Dunkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jack brandenburg: I've been going to dd for about * years me and my wife aleays get *and* and *and* cream and suger the morning of ****** and when I got home the *and* had to much sugar I called store ******* and talked to shan d. he was rude and hung up on me so I called to talk to a manager he would not answer phone so I called from another number he said wait he was going to get her then hung up again so I went there and he said he knew how to make coffee and he don't care if he got fired he is not going to make me a new one or give money back he said the manager would be back in **min. so I set down and wated ** min. then I asked again he said now they won't be back for * hours I said do I have to call the police he said he don't care nothing they could do then he said ok i'll give bach money I accepted then when I was leaving I seen a lady from there I knew from buying coffee she was doing something by backdoor of dd she said she was the manager and been there all the time and did not know so I was
GetHuman: Let's quantify your experience contacting Dunkin. On a scale of 1 to 5, how easy is it go get help on a Dunkin problem?
~jack brandenburg: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jack brandenburg: I'd give them a three out of five on communication.
GetHuman: And what about Dunkin's ability to quickly and effectively address your problem?
~jack brandenburg: For that I would say two out of five.
GetHuman: And finally- any advice for other Dunkin customers?
~jack brandenburg: Call them early in the day or late. Don't forget any personal or account information you might need for Dunkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jack brandenburg taken from his Dunkin customer service problem that occurred on November 18th, 2017.