Dunkin: She explained that the clerk at the store made...
A Dunkin customer review by GetHuman user ~klalota from November 12th, 2017
Background on ~klalota's case
GetHuman: ~klalota - can you tell our other Dunkin customers when your case took place?
~klalota: Yeah. It was evening, on November 4th.
GetHuman: Did you reach out to Dunkin, and if so, how?
GetHuman: And which of these common Dunkin customer issues best describes the reason you wanted to talk to them?
(Shows ~klalota a list of common Dunkin problems)
~klalota: "Make a reservation" was why I was trying to call.
~klalota's review of Dunkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Dunkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~klalota: She explained that the clerk at the store made an error, but did not offer to correct it. I instead have to run back to the store for a refund for an incorrect charge.
GetHuman: Let's quantify your experience contacting Dunkin. On a scale of 1 to 5, how easy is it go get help on a Dunkin problem?
~klalota: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~klalota: I'd give them a one out of five on communication.
GetHuman: And what about Dunkin's ability to quickly and effectively address your problem?
~klalota: For that I would say three out of five.
GetHuman: And finally- any advice for other Dunkin customers?
~klalota: Call them early in the day or late. Don't forget any personal or account information you might need for Dunkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~klalota taken from his Dunkin customer service problem that occurred on November 4th, 2017.