Dunkin: complaint
A Dunkin customer review by GetHuman user GetHuman-danielme from December 1st, 2017
Background on GetHuman-danielme's case
GetHuman: GetHuman-danielme - can you tell our other Dunkin customers when your case took place?
GetHuman-danielme: Yes. It was afternoon, on November 29th.
GetHuman: Did you reach out to Dunkin, and if so, how?
GetHuman: And which of these common Dunkin customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-danielme a list of common Dunkin problems)
GetHuman-danielme: "Complaint" was why I was trying to call.
GetHuman-danielme's review of Dunkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Dunkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-danielme: complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-danielme: Iced tea from this company made me sick for several days
GetHuman: Let's quantify your experience contacting Dunkin. On a scale of 1 to 5, how easy is it go get help on a Dunkin problem?
GetHuman-danielme: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-danielme: I'd give them a three out of five on communication.
GetHuman: And what about Dunkin's ability to quickly and effectively address your problem?
GetHuman-danielme: For that I would say one out of five.
GetHuman: And finally- any advice for other Dunkin customers?
GetHuman-danielme: Call them early in the day or late. Don't forget any personal or account information you might need for Dunkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-danielme taken from his Dunkin customer service problem that occurred on November 29th, 2017.