E-ZPass New Jersey: Before looking this up, I spent **-** minutes o...
A E-ZPass New Jersey customer review by GetHuman user ~seyterin from November 20th, 2017
Background on ~seyterin's case
GetHuman: ~seyterin - can you tell our other E-ZPass New Jersey customers when your case took place?
~seyterin: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to E-ZPass New Jersey, and if so, how?
GetHuman: And which of these common E-ZPass New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~seyterin a list of common E-ZPass New Jersey problems)
~seyterin: "Overcharge/Strange charge" was why I was trying to call.
~seyterin's review of E-ZPass New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~seyterin: Before looking this up, I spent **-** minutes on the phone and online trying to reach a customer service rep. Low quality of service from Tina at NJ E-ZPass: while she provided useful info, she was impatient and ill-mannered. But it led to my issue finally being resolved, **min and more calls later (strange situation with NY pass for NJ resident and old license plates not associated with account.)**Thanks GetHuman.com!
GetHuman: Let's quantify your experience contacting E-ZPass New Jersey. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New Jersey problem?
~seyterin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~seyterin: I'd give them a three out of five on communication.
GetHuman: And what about E-ZPass New Jersey's ability to quickly and effectively address your problem?
~seyterin: For that I would say four out of five.
GetHuman: And finally- any advice for other E-ZPass New Jersey customers?
~seyterin: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~seyterin taken from his E-ZPass New Jersey customer service problem that occurred on November 14th, 2017.