EMC Mortgage: THE WORST EVER! Absolutely horrendous service...
A EMC Mortgage customer review by GetHuman user ~title company from October 31st, 2017
Background on ~title company's case
GetHuman: ~title company - can you tell our other EMC Mortgage customers when your case took place?
~title company: Sure. It was afternoon, on October 28th.
GetHuman: Did you reach out to EMC Mortgage, and if so, how?
GetHuman: And which of these common EMC Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~title company a list of common EMC Mortgage problems)
~title company: "Overcharge/Strange charge" was why I was trying to call.
~title company's review of EMC Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's EMC Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~title company: THE WORST EVER! Absolutely horrendous service!!! Tells me that the loan number is incorrect and the last * numbers of the SS* is incorrect! Can't even get to a person!!!!!!
GetHuman: Let's quantify your experience contacting EMC Mortgage. On a scale of 1 to 5, how easy is it go get help on a EMC Mortgage problem?
~title company: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~title company: I'd give them a three out of five on communication.
GetHuman: And what about EMC Mortgage's ability to quickly and effectively address your problem?
~title company: For that I would say five out of five.
GetHuman: And finally- any advice for other EMC Mortgage customers?
~title company: Call them early in the day or late. Don't forget any personal or account information you might need for EMC Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~title company taken from his EMC Mortgage customer service problem that occurred on October 28th, 2017.