Epicsports.com: Ordered a basketball that leaked. They sent out...
A Epicsports.com customer review by GetHuman user ~Jason from November 26th, 2017
Background on ~Jason's case
GetHuman: ~Jason - can you tell our other Epicsports.com customers when your case took place?
~Jason: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Epicsports.com, and if so, how?
GetHuman: And which of these common Epicsports.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jason a list of common Epicsports.com problems)
~Jason: "Overcharge/Strange charge" was why I was trying to call.
~Jason's review of Epicsports.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Epicsports.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jason: Ordered a basketball that leaked. They sent out another one that leaked. Sent out a third one that leaked as well. I asked for a refund and was told I had to pay to send back three defective basketballs. Customer service also got very rude- basically told me too bad.
GetHuman: Let's quantify your experience contacting Epicsports.com. On a scale of 1 to 5, how easy is it go get help on a Epicsports.com problem?
~Jason: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jason: I'd give them a one out of five on communication.
GetHuman: And what about Epicsports.com's ability to quickly and effectively address your problem?
~Jason: For that I would say one out of five.
GetHuman: And finally- any advice for other Epicsports.com customers?
~Jason: Call them early in the day or late. Don't forget any personal or account information you might need for Epicsports.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jason taken from his Epicsports.com customer service problem that occurred on November 20th, 2017.
Epicsports.com
1.00 of 5 stars | 5 reviews
~Jason's Epicsports.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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