Equifax: Gave information to dispute person answering ph...
A Equifax customer review by GetHuman user ~disgustedwithequifax from November 19th, 2017
Background on ~disgustedwithequifax's case
GetHuman: ~disgustedwithequifax - can you tell our other Equifax customers when your case took place?
~disgustedwithequifax: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~disgustedwithequifax a list of common Equifax problems)
~disgustedwithequifax: "Question" was why I was trying to call.
~disgustedwithequifax's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgustedwithequifax: Gave information to dispute person answering phone. My credit file has been mixed with another persons and she tried to blame it on the individual creditors reporting the information to my file. There is no way this could be the case. Has to be an Equifax error. The other two agencies, Transunion, and Experion have correct information, Equifax is way off. It's too early to know if problem will be resolved, but I only know that at this point I am unable to get credit because my FICO score is totally too high due to the other persons credit being combined with mine. Until this is taken off my credit, I will not be able to get a loan anywhere. Today I received a letter from a company I had good credit with and paid off a note early letting me know I no longer have credit with them, and to cut up my credit card. This is all due to the error in the reporting of Equifax. Maybe I need to talk to my attorney about this.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~disgustedwithequifax: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgustedwithequifax: I'd give them a three out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~disgustedwithequifax: For that I would say two out of five.
GetHuman: And finally- any advice for other Equifax customers?
~disgustedwithequifax: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgustedwithequifax taken from his Equifax customer service problem that occurred on November 17th, 2017.