Equifax: Useless web site no means to phone them.**Unfor...
A Equifax customer review by GetHuman user ~jeff redmayne from November 15th, 2017
Background on ~jeff redmayne's case
GetHuman: ~jeff redmayne - can you tell our other Equifax customers when your case took place?
~jeff redmayne: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~jeff redmayne a list of common Equifax problems)
~jeff redmayne: "Locked Account" was why I was trying to call.
~jeff redmayne's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jeff redmayne: Useless web site no means to phone them.**Unfortunately forced to use EQuifax when others competitors are much more user friendly*My advice go for another credit report supplier
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~jeff redmayne: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jeff redmayne: I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~jeff redmayne: For that I would say two out of five.
GetHuman: And finally- any advice for other Equifax customers?
~jeff redmayne: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jeff redmayne taken from his Equifax customer service problem that occurred on November 11th, 2017.