Equity Residential: A person answers the phone but as soon as they...
A Equity Residential customer review by GetHuman user ~Me from November 13th, 2017
Background on ~Me's case
GetHuman: ~Me - can you tell our other Equity Residential customers when your case took place?
~Me: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Equity Residential, and if so, how?
GetHuman: And which of these common Equity Residential customer issues best describes the reason you wanted to talk to them?
(Shows ~Me a list of common Equity Residential problems)
~Me: "None of those really matches why I wanted to call Equity Residential that day." was why I was trying to call.
~Me's review of Equity Residential customer service
GetHuman: So how would you sum up your experience for GetHuman's Equity Residential customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Me: A person answers the phone but as soon as they find out you are a resident they forward you to their "help line" which is an answering machine. This number is not helpful to residents.
GetHuman: Let's quantify your experience contacting Equity Residential. On a scale of 1 to 5, how easy is it go get help on a Equity Residential problem?
~Me: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Me: I'd give them a four out of five on communication.
GetHuman: And what about Equity Residential's ability to quickly and effectively address your problem?
~Me: For that I would say one out of five.
GetHuman: And finally- any advice for other Equity Residential customers?
~Me: Call them early in the day or late. Don't forget any personal or account information you might need for Equity Residential to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Me taken from his Equity Residential customer service problem that occurred on November 12th, 2017.
Equity Residential
1.00 of 5 stars | 5 reviews
~Me's Equity Residential Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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