Equity Residential: They only give you another phone number to call...
A Equity Residential customer review by GetHuman user GetHuman-169141 from November 14th, 2017
Background on GetHuman-169141's case
GetHuman: GetHuman-169141 - can you tell our other Equity Residential customers when your case took place?
GetHuman-169141: Sure. It was evening, on November 4th.
GetHuman: Did you reach out to Equity Residential, and if so, how?
GetHuman: And which of these common Equity Residential customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-169141 a list of common Equity Residential problems)
GetHuman-169141: "None of those really matches why I wanted to call Equity Residential that day." was why I was trying to call.
GetHuman-169141's review of Equity Residential customer service
GetHuman: So how would you sum up your experience for GetHuman's Equity Residential customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-169141: They only give you another phone number to call to leave a message for a call back. You cannot speak to someone.
GetHuman: Let's quantify your experience contacting Equity Residential. On a scale of 1 to 5, how easy is it go get help on a Equity Residential problem?
GetHuman-169141: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-169141: I'd give them a one out of five on communication.
GetHuman: And what about Equity Residential's ability to quickly and effectively address your problem?
GetHuman-169141: For that I would say one out of five.
GetHuman: And finally- any advice for other Equity Residential customers?
GetHuman-169141: Call them early in the day or late. Don't forget any personal or account information you might need for Equity Residential to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-169141 taken from his Equity Residential customer service problem that occurred on November 4th, 2017.
Equity Residential
1.00 of 5 stars | 5 reviews
GetHuman-169141's Equity Residential Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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