Called Expedia, after a couple hours was told t...
A Expedia customer review by GetHuman user ~jb from November 27th, 2017
Background on ~jb's case
GetHuman: ~jb - can you tell our other Expedia customers when your case took place?
~jb: Sure. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~jb a list of common Expedia problems)
~jb: "Change Booking" was why I was trying to call.
~jb's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jb: Called Expedia, after a couple hours was told they had booked round trip airline tickets for * and a motel with three adjoining rooms and I would receive confirmation by email. I did not receive confirmation, so emailed Expedia explaining. I received a response saying I was not booked for the flight or the motel. I emailed again with details concerns about my credit card infor. I received an email saying I wasn't booked and a number to call. I called, after an hour explained, gave information from Expedia's "My Trip" He said he would book according to the prices listed. After * hrs. I was told the prices had doubled. I asked to talk with a supervisor, waited, was told I was being connected. was cut off.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~jb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jb: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~jb: For that I would say four out of five.
GetHuman: And finally- any advice for other Expedia customers?
~jb: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jb taken from his Expedia customer service problem that occurred on November 26th, 2017.