Expedia: I booked a *-night cruise with Carnival Cruise...
A Expedia customer review by GetHuman user ~disappointed from November 25th, 2017
Background on ~disappointed 's case
GetHuman: ~disappointed - can you tell our other Expedia customers when your case took place?
~disappointed : Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common Expedia problems)
~disappointed : "Cancel Booking" was why I was trying to call.
~disappointed 's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed : I booked a *-night cruise with Carnival Cruise Line through Expedia on Dec. ** for a surprise Christmas gift for my wife. Some how we were double charged and my Bank notified me immediately so I was able to contact Expedia hoping to get the charge taken off as fast as it went on but that did not happen. I was assured the charges would be reversed before they cleared the bank and that too did not happen.*On Dec. ** the charge went through my bank and cleaned out my account on Christmas Eve. When I called Expedia they said there was nothing they could do and when I suggested that they give me some kind of compensation for what had happened the representative said that she would not authorize any money on this issue. I was not nasty but clearly upset and she said to me, that it does not effect her, she would be getting off soon finishing up her shopping and enjoy the Holliday. This only made this worse for the fact I know longer had money in my account to do the same.*I then called Carniv
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~disappointed : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed : I'd give them a four out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~disappointed : For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~disappointed : Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his Expedia customer service problem that occurred on November 17th, 2017.