Expedia: I called the motel that I was booked at to chan...
A Expedia customer review by GetHuman user ~Jane Zanavich from November 28th, 2017
Background on ~Jane Zanavich's case
GetHuman: ~Jane Zanavich - can you tell our other Expedia customers when your case took place?
~Jane Zanavich: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Jane Zanavich a list of common Expedia problems)
~Jane Zanavich: "Refund" was why I was trying to call.
~Jane Zanavich's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jane Zanavich: I called the motel that I was booked at to change my date from arriving on a Monday to arriving on a Tuesday instead. They told me that the room was available for this change but I had to call Expedia and change with them. Expedia charged me an additional $**.** to make the change!!!!Idiots!!I'll never use their service again!!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Jane Zanavich: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jane Zanavich: I'd give them a three out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Jane Zanavich: For that I would say four out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Jane Zanavich: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jane Zanavich taken from his Expedia customer service problem that occurred on November 22nd, 2017.