Expedia: I was trying to get two double beds for a famil...
A Expedia customer review by GetHuman user ~Victor from November 25th, 2017
Background on ~Victor's case
GetHuman: ~Victor - can you tell our other Expedia customers when your case took place?
~Victor: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Victor a list of common Expedia problems)
~Victor: "Dispute a Charge" was why I was trying to call.
~Victor's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Victor: I was trying to get two double beds for a family of four (two adults and two kids). I called the hotel, but I was told that it was not an option. A gentleman named Pete answered my phone and contacted the hotel. After his talking with the hotel, the hotel promised to give me a two-doulble bed room. Thanks Pete for his help!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Victor: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Victor: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Victor: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Victor: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Victor taken from his Expedia customer service problem that occurred on November 20th, 2017.