Expedia: You've got to be kidding me - still on hold as...
A Expedia customer review by GetHuman user ~Hate Expedia from November 28th, 2017
Background on ~Hate Expedia's case
GetHuman: ~Hate Expedia - can you tell our other Expedia customers when your case took place?
~Hate Expedia: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate Expedia a list of common Expedia problems)
~Hate Expedia: "Billing" was why I was trying to call.
~Hate Expedia's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate Expedia: You've got to be kidding me - still on hold as I write this - I'd add triple digit wait time, but it only goes double digits! I will NEVER book Expedia again!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Hate Expedia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate Expedia: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Hate Expedia: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Hate Expedia: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate Expedia taken from his Expedia customer service problem that occurred on November 20th, 2017.