Experian: Be patient with the phone tree, you want option...
A Experian customer review by GetHuman user GetHuman-252415 from November 20th, 2017
Background on GetHuman-252415's case
GetHuman: GetHuman-252415 - can you tell our other Experian customers when your case took place?
GetHuman-252415: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-252415 a list of common Experian problems)
GetHuman-252415: "Cancel service" was why I was trying to call.
GetHuman-252415's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-252415: Be patient with the phone tree, you want option *. Option * can take you to a dead end * machine only avenue. Between Health Care act and Social Security Admin, seems there are possible issues with electronic ID, might be something hinky going on- Jimmy was my point of contact and was excellent. Put me thru to Special Services and I related issues to them and I'm on hold while they dig. But my fraud alert is live and my report is in the mail.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
GetHuman-252415: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-252415: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
GetHuman-252415: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
GetHuman-252415: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-252415 taken from his Experian customer service problem that occurred on November 13th, 2017.