Experian: English was bad and to say he wasn't the sharpe...
A Experian customer review by GetHuman user ~Island Gator from November 20th, 2017
Background on ~Island Gator's case
GetHuman: ~Island Gator - can you tell our other Experian customers when your case took place?
~Island Gator: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Island Gator a list of common Experian problems)
~Island Gator: "Account access" was why I was trying to call.
~Island Gator's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Island Gator: English was bad and to say he wasn't the sharpest tool in the shed would be a huge understatement. I clearly asked him an "off the script" question which he bumbled through and then said I had the wrong company!
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Island Gator: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Island Gator: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Island Gator: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~Island Gator: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Island Gator taken from his Experian customer service problem that occurred on November 12th, 2017.