Experian: I understood PERFECTLY that they were NO help...
A Experian customer review by GetHuman user ~nikki from November 21st, 2017
Background on ~nikki's case
GetHuman: ~nikki - can you tell our other Experian customers when your case took place?
~nikki: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~nikki a list of common Experian problems)
~nikki: "Cancel Subscription" was why I was trying to call.
~nikki's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nikki: I understood PERFECTLY that they were NO help! I went through a website for a free credit report and when they ask questions to verify your identity i had several questions where the answer could be one listed or "none of the above". like "you leased or purchased a car prior to ****, whats the year? well i purchased * cars so how do i know which car they are asking me about? because i was unable to answer correctly according to them i was forced to call the customer number where i was then forced to request my free credit report through a painful automated service. when i got mail from them it said they needed more info. so i finally found this number above and they were basically like "we can't help you" ridiculous waste of time
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~nikki: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nikki: I'd give them a two out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~nikki: For that I would say three out of five.
GetHuman: And finally- any advice for other Experian customers?
~nikki: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nikki taken from his Experian customer service problem that occurred on November 15th, 2017.