Experian: I was skeptical about the validity of the numbe...
A Experian customer review by GetHuman user ~Satisfied Customer from November 23rd, 2017
Background on ~Satisfied Customer's case
GetHuman: ~Satisfied Customer - can you tell our other Experian customers when your case took place?
~Satisfied Customer: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Satisfied Customer a list of common Experian problems)
~Satisfied Customer: "Remove Credit Freeze" was why I was trying to call.
~Satisfied Customer's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Satisfied Customer: I was skeptical about the validity of the number but after calling several numbers and not being able to speak with a human-I thought,'what the heck'? A customer service representative answered IMMEDIATLY! He transferred me over to Wisdom who was GREAT! Her customer service was impeccable! * stars to not only her but also to GetHuman.com. You both ROCK! Thank you so much-both of you!
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Satisfied Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Satisfied Customer: I'd give them a four out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Satisfied Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Experian customers?
~Satisfied Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Satisfied Customer taken from his Experian customer service problem that occurred on November 20th, 2017.