Experian: The problem was that I got my free credit repor...
A Experian customer review by GetHuman user ~Gladiator from November 19th, 2017
Background on ~Gladiator's case
GetHuman: ~Gladiator - can you tell our other Experian customers when your case took place?
~Gladiator: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Gladiator a list of common Experian problems)
~Gladiator: "Correct Reporting" was why I was trying to call.
~Gladiator's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gladiator: The problem was that I got my free credit report online and forgot to save it and I wanted to file dispute. If you call on * provided by experion website, after pressing *, you need to have report * in order to talk with their representative. I decided to purchase a report to file my dispute. **Then I googled to this website, I called this * ***-***-**** and I was attended in matter of * min. For me GetHuman appeared in second result page on google. But according to me it should be first because I think only this website list this useful *. Thanks a lot.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Gladiator: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gladiator: I'd give them a three out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Gladiator: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
~Gladiator: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gladiator taken from his Experian customer service problem that occurred on November 13th, 2017.