Experian: This was a home run. They even apologized for h...
A Experian customer review by GetHuman user ~Kilgore Trout from November 19th, 2017
Background on ~Kilgore Trout's case
GetHuman: ~Kilgore Trout - can you tell our other Experian customers when your case took place?
~Kilgore Trout: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Kilgore Trout a list of common Experian problems)
~Kilgore Trout: "Complaint" was why I was trying to call.
~Kilgore Trout's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kilgore Trout: This was a home run. They even apologized for how long it was taking and called me later to follow up. Nice.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Kilgore Trout: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kilgore Trout: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Kilgore Trout: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
~Kilgore Trout: Call them early in the day or late. Don't forget any personal or account information you might need for Experian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kilgore Trout taken from his Experian customer service problem that occurred on November 12th, 2017.