Express Scripts: Connection bad, transferred *X, Wait on transfe...
A Express Scripts customer review by GetHuman user ~dayone from November 14th, 2017
Background on ~dayone's case
GetHuman: ~dayone - can you tell our other Express Scripts customers when your case took place?
~dayone: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~dayone a list of common Express Scripts problems)
~dayone: "Complaint" was why I was trying to call.
~dayone's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dayone: Connection bad, transferred *X, Wait on transfer hold times exceeded ** minutes. Everything from Duh, to helpful to gum smacking in my ear. They sent me a letter saying they could not fill my prescriptions because MD didn't make them out correctly. * days later they return my prescriptions. * days later I don't have my check*refund. My check cleared before they had a chance to check out the paperwork apparently as it cleared * days prior to the notification letter cancellation date. It will take another ** to ** days to get a refund check.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~dayone: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dayone: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~dayone: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~dayone: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dayone taken from his Express Scripts customer service problem that occurred on November 13th, 2017.