Express Scripts: For a company that works with the elderly, thei...
A Express Scripts customer review by GetHuman user ~Rate them 6 from November 18th, 2017
Background on ~Rate them 6's case
GetHuman: ~Rate them 6 - can you tell our other Express Scripts customers when your case took place?
~Rate them 6: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Rate them 6 a list of common Express Scripts problems)
~Rate them 6: "Place an Order" was why I was trying to call.
~Rate them 6's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rate them 6: For a company that works with the elderly, their services were abhorant. My father did not pay one premium and he was cut off. He had recent diagnosis of Alzheimer's and had to be hospitalized and they could not figure out a "special reason" to reinstate him. Please if you care about your family DO NOT LET THEM SIGN UP HERE. When I wondered with one of the reps how they could have such anti-elderly values, she says.... in an obnoxious voice, "there not my values".... PATHETIC... well lady, guess who's paying your salary.... Move on...I would actually rate them a *..... Worse than horrible
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Rate them 6: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rate them 6: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Rate them 6: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Rate them 6: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rate them 6 taken from his Express Scripts customer service problem that occurred on November 10th, 2017.