Express Scripts: Horrible experiences with this company! They a...
A Express Scripts customer review by GetHuman user ~Bob Cronin from November 8th, 2017
Background on ~Bob Cronin's case
GetHuman: ~Bob Cronin - can you tell our other Express Scripts customers when your case took place?
~Bob Cronin: Sure. It was evening, on November 2nd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob Cronin a list of common Express Scripts problems)
~Bob Cronin: "Place an Order" was why I was trying to call.
~Bob Cronin's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob Cronin: Horrible experiences with this company! They are unbelievable! It is a wonder that no one has died while waiting for their prescriptions being filled!! Their actions jeopardize too many people's lives! I am a diabetic and have high blood pressure among other issues and have done without my meds because Express Scripts do no send out their orders on time. They even blame the mail service!! They ***** up every order they send and try to pressure the auto refill. It doesn't make sense when your prescription may be changed or eliminated all together because they never follow up!*We spend thousands of dollars for a half-assed company to mess up order after order. If I could return to Walgreens or CVS I would do it! Anyone for a class action suit!?
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Bob Cronin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob Cronin: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Bob Cronin: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Bob Cronin: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob Cronin taken from his Express Scripts customer service problem that occurred on November 2nd, 2017.