Express Scripts: I called to check on my prescription by number...
A Express Scripts customer review by GetHuman user ~vote with your dollar from November 26th, 2017
Background on ~vote with your dollar's case
GetHuman: ~vote with your dollar - can you tell our other Express Scripts customers when your case took place?
~vote with your dollar: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~vote with your dollar a list of common Express Scripts problems)
~vote with your dollar: "Returns" was why I was trying to call.
~vote with your dollar's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vote with your dollar: I called to check on my prescription by number. The automated system said it had shipped *******. I hadn't received it yet, so I spoke to a real person who said it had not been processed because they were waiting for a response from the doctors office. So why weren't they waiting for a response on all the prescriptions? The other * happened as expected. This was blood pressure medicine. Can't be without it. Why did the automated system tell me it shipped? This kind of misinformation is life threatening.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~vote with your dollar: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vote with your dollar: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~vote with your dollar: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~vote with your dollar: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vote with your dollar taken from his Express Scripts customer service problem that occurred on November 18th, 2017.