Express Scripts: I have a Lisinopril prescription to refill. fir...
A Express Scripts customer review by GetHuman user ~annonymous from November 26th, 2017
Background on ~annonymous's case
GetHuman: ~annonymous - can you tell our other Express Scripts customers when your case took place?
~annonymous: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~annonymous a list of common Express Scripts problems)
~annonymous: "Complaint" was why I was trying to call.
~annonymous's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annonymous: I have a Lisinopril prescription to refill. first they rejected it because it would cost $*** and they said I didn't have that amount in my credit card. They returned my prescription beck to me. Right at the moment I received it, I called their customer service and rep told me that it will cost $*.** - not $***.**. What? I was holding the mail they replied in my hand - it said $***. So I told her to reactivate it but by some reason that she could not explain, it failed. So, she said she will ask a new prescription from my doctor and also said she will override an order to my local CVS for * day supply. She told me to go and pick up. I went to the CVS pharmacy that she mentioned but prescription order was not there.*I called again - this time a guy with black accent answered. He said he did not see any request for new prescription to my doctor and he also said there was not overriding * day supply order either. I asked him many times "are you sure?" and he started to get attitude.*Abou
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~annonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annonymous: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~annonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~annonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annonymous taken from his Express Scripts customer service problem that occurred on November 25th, 2017.